ELearning

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Self-Paced Elearning Module

 

FACIAL RECOGNITION WITH BIOMETRIC AIR EXIT TECHNOLOGY 

I designed and developed this module for international gate and ticketing agents to get up to speed with using new technology with the utmost of respect and discretion to our customers.

Self-Paced Elearning Module

 

UNIFIED PEST MANAGEMENT PROGRAM

I designed and developed this module to educate our dining and retail workers at the airport on their part in keeping pests out of the airport and what to do to report them. It was a great challenge in making a rather disgusting subject a bit fun and engaging. 

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Self-Paced Elearning Module

 

HUMANIZED OR NOT?

I created this gamified module using Articulate Storyline for an example of humanizing online learning as part of a group website project for a  graduate level course in Online & Blended Learning.   

Self-Paced Elearning Module

 

EXCELLENT CUSTOMER SERVICE FOR PEOPLE WITH DISABILITIES

This module was required for the 25K airport employee base as a part of SEA airport's program to improve our customer service for accessibility.   

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Self-Paced 6 Week Onboarding Program

SALES FUNDAMENTALS ONLINE

I created this 6 week interactive online course in the Canvas LMS for a graduate class Crafting ELearning Experiences.   I have also assigned it as a 6 week online version of our new sales rep on-boarding program in my organization - to reach outlying reps.  It contains, discussions, assignments, quizzes and Articulate Storyline elearning modules throughout the experience.

 

8 Week Advanced Customer Service Course - on Facebook

AIRPORT PATHFINDERS TRAINING GROUP

I created this 8 week course consisting of weekly assignments and discussions for an advanced group of front line customer service representatives at the airport.   Management needed a program created very quickly to a group of 24 hour employees, accessing the materials from many different devices which were not compatible with our LMS.  This turned out to be a really fun way to bring this group together to help them share their knowledge and learn together.  (If you'd like to see more, please request)

 

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SMART, CASCADING GOALS IN ADP

I created this online module using Articulate Storyline and TechSmith Camtasia to guide managers through how to create SMART goals, document, and track them on our internal HRIS system.

A DAY IN THE LIFE OF A STUDENT 2025

This presentation was developed using Articulate Storyline for a graduate level course on Media and Mobile learning, to depict an average day of a student in the year 2025.